Return & Refund Policy
Last updated: September 17, 2025
We want you to love your purchase.
If you’re not fully satisfied, you have 30 days from delivery to return your item for a refund or exchange.
Return Conditions
To qualify for a return, items must be:
• In original condition
• Unused and unworn
• In the original packaging
• With all tags attached
How to Start a Return
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Contact us at
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We’ll send you the return instructions and address
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Ship your item back using a trackable service
Refunds are processed within 5–7 business days after we receive your return.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived defective or incorrect.
If you received a damaged or wrong item, please contact us right away with photos and your order number at info@taylor-jadetoronto.com - we’ll send you a prepaid return label and issue a full refund.
Fulfillment Notice
Because we work with international suppliers, the return address may vary.
We’ll always provide the correct one when you contact us.
Refund Method
Refunds are issued to your original payment method only.
Exchanges
Want to exchange your item for a different size or color?
Here’s how it works:
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Contact us at info@taylor-jadetoronto.com with your order number and what you'd like to exchange.
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Return your original item following our standard return process.
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Once we receive and inspect your return, we'll send you the new item right away.
You only pay return shipping for the original item – we cover shipping for the replacement.
Important: We recommend exchanging only if your preferred size/color is in stock. Contact us first to confirm availability before returning your item.
Questions?
If you have any questions about returns or refunds, please contact us at info@taylor-jadetoronto.com
We reply within 24 hours on business days.