FAQ
Last updated: September 17, 2025
Is shipping really free?
Yes! We offer free standard shipping on all orders to Canada.
Delivery times may vary slightly depending on your location.
Shipping
All orders are shipped within Canada.
Processing usually takes 1–3 days, and delivery typically takes 7–12 days.
Please note that some orders may arrive in multiple packages, depending on your items.
Will I receive tracking information?
Yes! You’ll receive tracking details via email once your order has shipped.
What if my package doesn’t arrive?
If your package hasn’t arrived within 30 days, please contact us info@taylor-jadetoronto.com
We’ll investigate and help resolve the issue promptly.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and other secure payment methods available at checkout.
All payments are processed safely through our trusted payment providers.
Can I return items?
Yes! You may return or exchange items within 30 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds cover the cost of the item but exclude original shipping charges, unless required by law.
How can I contact you?
For any questions, please contact us by email at info@taylor-jadetoronto.com
We reply within 24 hours on business days.